Eligibility
You may request a return within 7 days of delivery. Items must be unused, unwashed and in their original condition with tags and packaging.
How to request a return
Email myofitness.official@gmail.com or call +91 81222 21537 with your order number and the reason for the return. Please do not send items back without contacting us first — we will confirm the return address.
Return shipping
The customer pays for return shipping, unless the item arrived damaged, faulty or incorrect (see below).
Refunds
Approved refunds are issued to the original payment method within 3–4 business days of the returned item being received and inspected. Your bank may take additional time to show the refund. The original shipping charge (₹79) is not refunded.
Cancellations
You can cancel an order before it is dispatched by contacting us. Cancelled orders are refunded in full to the original payment method.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or incorrect, contact us within 7 days of delivery with photos. We will arrange a replacement or a full refund, including shipping costs.
Grievance officer
As required by the Consumer Protection (E-Commerce) Rules, 2020: Devesh S, Grievance Officer — myofitness.official@gmail.com, +91 81222 21537. Complaints are acknowledged within 48 hours and resolved within one month of receipt.